Reliability and continuity of distribution, together with quality, effectiveness and transparency in the sale of energy
electricity transported on the Group’s distribution network
up by 4% on 2018
up by 2% on 2018
electricity and gas customers
of distribution network
Enel’s constant attention to the customer and commitment to providing quality products and services are important aspects of the Group’s relationship with its customers in the various countries in which it operates. Reliability, safety and continuity of distribution, together with quality, effectiveness and transparency in the sale of energy characterise each stage of the relationship with customers. In 2019, 504 TWh were transported on the Group’s distribution grid (484 TWh in 2018) and the final number of energy and gas customers was almost 70 million, slightly down on 2018 (71 million). Energy sales amounted to 302 TWh in 2019, up by more than 6 TWh (+2%) on 2018. Enel also manages a demand response capacity of around 6 GW.